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Response and resolution times are based on business hours 7 a.m.–5 p.m. Monday through Friday (excluding CMN holidays). On days when night classes are offered, emergency IT help will be available over the phone until 6pm.
Any requests related to account login assistance or CMN technology maintenance will need to be submitted as a ticket.
You can submit a ticket through the channels described below. You will be notified via email of ticket creation along with ticket details for your reference. For efficient and timely resolutions, submit only one issue per ticket. Tickets covering multiple issues will be asked to re-submit separately.
You can create a ticket by sending an email to IT@menominee.edu. Please include the following:
Short description of issue
Services/functionality impacted by the issue
(Optional) Screenshot of error message
You can create a ticket by using the chat feature in the bottom right of the page. Chat will connect you directly to an IT staff member.
You can create a ticket by calling into the IT Helpdesk at x4357.
Computers are available for student use in the campus instructional labs, Keshena campus library, and at the Green Bay site. All computers are equipped with state-of-the-art applications, Internet, and e-mail access. All students are responsible for following the computer use policies as posted on the CMN website.
No food, drinks, or chewing tobacco, with no exceptions. Your computer privileges may be revoked.
H: drive (personal network drive) is where you save your work. Do not save to C: drive or to the Documents folder on the computer.
Student passwords should be protected. Students are not allowed to share passwords or login sessions with anyone, including family or friends. Computer use is for students only. There are community computers available in the Library and Community Technology Center for community use.
No Downloading of any software.
Illegal Peer 2 Peer File Sharing of copyrighted music and movies. P2P is technology that enables millions of computer users around the world to find and trade digital files with each other. From a legal standpoint, this activity violates copyright holders’ exclusive rights to copy and distribute their works. If the music is protected by copyright and you don’t have the copyright holder’s permission. U.S. copyright law prohibits the unauthorized distribution of copyrighted creative work whether or not you charge money for it. Under federal law, first-time offenders who commit copyright violations that involve digital recordings can face criminal penalties of as much as five years in prison and/or $250,000 in fines. You could also be sued by the copyright holder in civil court, which could cost you hundreds of thousands of dollars more in damages and legal fees.
Printing and Photocopying – Your account will have $10.00 at the beginning of the semester. (Money added does not carry over to the next semester. All accounts are cleared between semesters.)
Your student ID number will be your pin number.
If it is your first time making copies, call the IT Department, x4357, to give them your student ID number so your pin number can be set.
If you need to add more to your account:
At Keshena, you will see the Bursar.
At Green Bay, you will see the receptionist.
Checking Your Balance:
When you are on campus, there will be an icon in your computer system tray like this one:
Right click the icon, select Details...and the PaperCut login screen will open up, as shown below:
Log in with your Windows login information (on-campus computer login). When you're logged into a computer on campus, a print balance window will appear on the desktop with your current balance. You can print on campus by logging into the student use computers located in the library, campus commons, Welcome Center or the student computer labs, SDH220 or SDH221.